Hi,
In 7.6.04:
A. Users should go to one Mid-Tier per session.
B. The Mid-Tier-server should bounce between AR-servers during a session,
that is the recommended way in 7.6.04, and it should not require multiple
licenses.
C. A user should be able to connect to multiple servers even if they are
non Admins, that is all well and good and as designed.
D. A user can NOT connect from multiple clients (Mid-Tiers) at the same
time if they are not Admin-users. But this does not seem to be the case
you have described.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> All,
>
> Thank you all for your ideas and advice,
>
> Part of our issue was the load balancer and connections from the mid-tier.
> For some reason our three mid-tiers would bounce between the two app
> servers during a session.
>
> To resolve that we needed to remove both app server and then re-add them,
> therefore, breaking the connections.
>
> The other 1/2 of the issue which BMC needs to look into, is the way the
> system was allowing a non-admin user to log in to two servers at the same
> time.
>
> That part is still open.
>
> Howard
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: Thursday, August 09, 2012 9:57 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Strange License issue in 7.6.4
>
> What it sounds like is happening is that a user is being routed back thru
> the load balancer from the ARServer and getting directed to the other
> server
>
> Can you try setting the hosts file so once you are on a server you stay on
> the server?
>
> Here is what I mean:
> Say the LoadBalancer is 192.168.1.1, ARServer1 is 192.168.1.11, and
> ARServer2 is 192.168.1.12
> Your server group is called REMEDY, ARS server 1 is REMEDY1, and ARS
> server 2 is REMEDY2
>
> What is happening is a user connects to REMEDY (Which is a DNS alias for
> the LoadBalancer) and is redirected to REMEDY1. When REMEDY1 needs to
> open or access some data for a user it tries to connect to REMEDY (since
> that is the server name the user is working with) and the LoadBalancer
> redirects that connection to REMEDY2. Your user is now connected to 2
> ARS servers using 2 licenses.
>
> By changing the hosts file on REMEDY1 we can stop that looping back thru
> the LoadBalancer
> REMEDY1 hosts file before change
> 127.0.0.1 localhost
> 192.168.1.11 REMEDY1 REMEDY1.MYDOMAIN.COM
>
> REMEDY1 hosts file after change
> 127.0.0.1 localhost
> 192.168.1.11 REMEDY1 REMEDY1.MYDOMAIN.COM REMEDY REMEDY.MYDOMAIN.COM
>
> Fred
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Thursday, August 09, 2012 6:06 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Strange License issue in 7.6.4
>
> Hi,
>
> (Te baby is fine!)
>
> The user should show up on both servers if you don't use sticky, but this
> should definitely not require two floating licenses. One user should only
> use one floating license token regardless.
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
>> -----Original Message-----
>> Good morning Misi,
>>
>> How is the new baby?
>>
>> We were on 7.5 p6 Arserver with ITSM 7.6.1 and went to 7.6.4 r3 of
>> ARserver with ITSM 7.6.4 r2. We tried the new mid-tier settings, and
>> had a few issues. Per BMC we went back to the old school sticky bit,
>> so we could stay up and maybe fix this issue.
>>
>> I am starting to agree and I think that BMC is as well, that a anon
>> admin user should not be showing up on both servers and therefor
>> taking up two floating licenses.
>>
>> I am just looking for anyone that has seen any strangeness with
>> licensing (like this or something else) in 7.6.4 ARS.
>>
>> Take care and be well,
>>
>> Howard
>>
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
>> Sent: Thursday, August 09, 2012 2:01 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Strange License issue in 7.6.4
>>
>> Hi,
>>
>> One user that simultaneously connects to multiple servers in a group
>> should not consume multiple licenses. If that is the case, it is a bug
>> in the AR Servers. It should not have anything to do with the load
>> balancer.
>>
>> The new recommendation in 7.6.04 is actually to NOT have the sticky
>> bit set between Mid-Tier and AR Server.
>>
>> You say it works fine in 7.6.1, but there is no such version. Which
>> version are you on? I presume that by 7.6.04 r3 you mean 7.6.04 SP3?
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>>
>>
>>> -----Original Message-----
>>> Howard,
>>> I've seen this with 7604 with load balancing. Basically, the LB
>>> doesn't care about the users. It simply looks at tcp port traffic
>>> from the mid tier to the AR. There is not a 1 to 1 correlation
>>> between user actions on mid tier and connections to AR. So if a user
>>> action spawns
>>> 4 TCP connections, each one will be distributed by the load balancer
>>> equally depending on how you set it, round robin or least connection
>>> etc.. That's probably why you see 1 user on both boxes. That's how I
>>> understand it. Hope that helps. I'd like to hear the resolution that
>>> BMC comes to as this directly effects pricing for the customer.
>>>
>>>
>>> -----Original Message-----
>>> On Aug 8, 2012, at 8:56 PM, Howard's Gmail <hbr4...@gmail.com> wrote:
>>>
>>>> I hope this question finds you all in good health.
>>>>
>>>> Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and
>>>> started to run out of floating licenses. With the user population
>>>> staying the same.
>>>>
>>>> So we (with the help of BMC support) started to look around. What we
>>>> saw was strange, we have 3 mid-tiers tied to 2 app servers, through
>>>> a load balancer with the sticky bit set. No we are using he new load
>>>> balancer function in the 7.6.4 mid-tier. What we found was that
>>>> users were being logged on to both app servers, therefor taking 2
>>>> licenses.
>>>> One on each server.
>>>>
>>>> After spending 7 hours on a web-ex with, BMC, the load balancer
>>>> vendor and number of others, we are still some what lost. The
>>>> leading item that might be the cause is the load balancer, but no
>>>> one is sure why a user that is not an admin and has a floating
>>>> license, can be logged into two arservers at the same time or what
>>>> is pushing the user after they log in, then open a form (like change
>>>> management console or the incident
>>>> console) and then logging them into the other server.
>>>>
>>>> BMC has been great looking at this issue with us, as well as the
>>>> other vendors.
>>>>
>>>> I just wanted to know if anyone else has seen anything like this
>>>> since moving to 7.6.4.
>>>>
>>>> Take care,
>>>>
>>>> Howard
>
>
>
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