Roger - What are your tomcat stderr logs looking like? You care to post the exception stacks that you may have seen during the time of the crash? Look for out of memory errors and class def not found errors in particular. Although I think the classdef errors are not likely unless you're calling a jar/war/class file that does not exist and it is not a major part of the overall initialization and function of Tomcat in and of itself. I know your original question is from a couple days ago but I tend to be late for the show when it comes to arslist and answering questions. Call it a good indicator of me being gainfully employed and therefore too busy to do so - it's what I tell myself. Date: Tue, 14 Aug 2012 15:10:02 +0000 From: [email protected] Subject: Re: OT: Apache Tomcat To: [email protected]
** Roger, Both. Of course you probably know this, But you should usually do your utmost to keep the Server and Mid-tier at the same version and Patch level. We’ve been burned by having them on different versions, as well as same version but a different Patch levels. And BMC did give us some DLL’s at the Server level to try, and they did help. It reduced the crashing from twice a day to about what you are seeing (every 3 to 4 weeks). So you may want to bump your ARS version to 7.6 and see if that fixes your issue. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nall, Roger Sent: Tuesday, August 14, 2012 8:47 AM To: [email protected] Subject: Re: OT: Apache Tomcat ** Matt, Thanks for the information. When you say upgrade are you talking about ARS, Apache or both? Regards, Roger Nall Manager, SA Business Objects/Remedy Desk: 972-464-3712 PCS: 973-652-6723 SA_Intake SA Portal From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Matthew Perrault Sent: Monday, August 13, 2012 2:17 PM To: [email protected] Subject: Re: OT: Apache Tomcat ** Roger, I hate to break this to you but we’ve been having that issue for over 3 years. 3/5/2009 We did have an open Support Ticket with BMC, and they could not solve it. ISS03409598 SW00371854 SW00325104 Tried several patches that they provided to no success. They basically told us we have to upgrade as they could not solve it. We did set out Java Memory Settings to 1024, 1024 Granted our environment is a little different than yours ARS 7.1 Patch 8 (soon to be Patch 11) Mid-Tier 7.1 Patch 8 (soon to be Patch 11) MS SQL 2005 Windows Server 2003 Good luck, Let me know if you figure anything out. Thanks Matt P. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nall, Roger Sent: Monday, August 13, 2012 10:37 AM To: [email protected] Subject: OT: Apache Tomcat ** ARS 7.1 Patch 4 (Application) Mid Tier – 7.6.4 Patch 2 SQL 2000 Windows 2003 (Application) Windows 2008 (Mid Tier) We have been having to restart Apache Tomcat 6.0 service just about once every 3 – 4 weeks for the last couple of months. I am wondering if anyone can suggest what I can look to determine what may be wrong. Thanks, Roger Nall Manager, SA Business Objects/Remedy Desk: 972-464-3712 PCS: 973-652-6723 SA_Intake SA Portal _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
