We are using ITSM 7.6.4, Asset Management and I have a question on reporting contract costs.
I am putting in a SUN contract, which consists of a Master Support contract, sub-Master CSI contracts, and individually priced 'model' maintenance contracts. The maintenance contracts are connected to computer system CIs (servers) and have their 'Cost per Asset' fields set to the maintenance cost of that type of asset. On the individual computer system, the cost of the contract displays on the Financials tab, and is reflected in the 'Total Cost' field. My question is, how do I see the cost from the contract side? If my Maintenance contract is $1,000 per asset, and there are 12 assets related, is there somewhere that notes this contract costs $12,000? What about one or two levels up, from the master contracts? Can I see the total costs there? Alternatively, is there a better way to represent a set of maintenance contracts, organized under master agreements, that have different line item costs attached to specific assets? The goal is to have the costs as another recorded datapoint of the asset, so as they reach EOL or contracts come due, decisions can be made on several levels (move to a new model, renew maintenance, switch to a different resource entirely, etc). As always, if I have missed this in the documentation, please feel free to point me towards it. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 [email protected]<mailto:[email protected]> www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
