Thanks, Misi and Dhanshree. Input length is not an issue as source/destination are same size. Swapping source field with another source field of same size would technically fail if it were an issue of input length, but does not. Whether the field exists or not is not an issue as I assure you it does exist and is being accessed via Admin account. What does appear to be at issue is confusion of the id/value pairing in whatever is transpiring in the black box of the service action. Normally I would not allow the system to default an id so normally this would not be an issue, it just so happens that this was a quick prototype and the additional scrutiny was not (until now) necessary. And what are the odds that even if one specified their own id that the source form and the service handler form would have the same ids?
-Eric -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Friday, August 17, 2012 3:47 AM To: [email protected] Subject: Re: Service action Peculiarity Hi, It still seems a bug to me. If a field does not exist, or the user does not have permissions to it, the value should always be NULL. Best Regards - Misi, RRR AB, http://rrr.se > Hi, > > Its not a bug. We have seen a case where because of change in the > input length of a field it was providing a wrong value. > > HTH > -- > Regards, > Dhanshree > > Vyom Labs Pvt. Ltd. > BSM Solutions & Services || ITIL Consulting & Training > Email: [email protected] || Web Site: www.vyomlabs.com Follow Vyom > Labs http://twitter.com/#!/vyomlabs || > http://www.linkedin.com/company/vyom-labs > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Eric Roys > Sent: Friday, August 17, 2012 8:51 AM > To: [email protected] > Subject: Service action Peculiarity > > Has anyone come across a peculiarity with the filter Service action > where-in what is mapped is not what is received on the other end? > ARS7.6.4 sp2 > > The particulars... > > Filter Service Input Mapping: > inChar000 (536870913) = $host$ //source field id (536870913) > inChar001 (536870914) = "People" //source field id (hardcoded) > inChar002 (536870915) = "Used by" //source field id (hardcoded) > inChar003 (536870916) = $corpid$ //source field id (536870915) > > Source values at time of call say: > inChar000 (536870913) = vm04 > inChar001 (536870914) = People > inChar002 (536870915) = Used by > inChar003 (536870916) = 4712258 > > Receiving says (and passes wrong value - see inChar003)... > <FLTR> <TID: 0000003824> <RPC ID: 0000035856> <Queue: Fast > > <Client-RPC: 390620 > <USER: jtkirk >> <Overlay-Group: 1 > --> service action input > <FLTR> <TID: 0000003824> <RPC ID: 0000035856> <Queue: Fast > > <Client-RPC: 390620 > <USER: jtkirk >> <Overlay-Group: 1 > inChar000 (536870913) = vm04 > <FLTR> <TID: 0000003824> <RPC ID: 0000035856> <Queue: Fast > > <Client-RPC: 390620 > <USER: jtkirk >> <Overlay-Group: 1 > inChar001 (536870914) = People > <FLTR> <TID: 0000003824> <RPC ID: 0000035856> <Queue: Fast > > <Client-RPC: 390620 > <USER: jtkirk >> <Overlay-Group: 1 > inChar002 (536870915) = Used >> by > <FLTR> <TID: 0000003824> <RPC ID: 0000035856> <Queue: Fast > > <Client-RPC: 390620 > <USER: jtkirk >> <Overlay-Group: 1 > inChar003 (536870916) = Used >> by > > Change Service Input mapping to use new field/id as: > inChar000 (536870913) = $host$ //source field id (536870913) > inChar001 (536870914) = "People" //source field id (hardcoded) > inChar002 (536870915) = "Used by" //source field id (hardcoded) > inChar003 (536870916) = $corpid1$ //source field id (536870929) => > new field/id not in field id set on destination form > > Use same Source Values as previously noted. > > Receiving now says (and works properly)... > <FLTR> <TID: 0000003824> <RPC ID: 0000036444> <Queue: Fast > > <Client-RPC: 390620 > <USER: jtkirk >> <Overlay-Group: 1 > --> service action input > <FLTR> <TID: 0000003824> <RPC ID: 0000036444> <Queue: Fast > > <Client-RPC: 390620 > <USER: jtkirk >> <Overlay-Group: 1 > inChar000 (536870913) = vm04 > <FLTR> <TID: 0000003824> <RPC ID: 0000036444> <Queue: Fast > > <Client-RPC: 390620 > <USER: jtkirk >> <Overlay-Group: 1 > inChar001 (536870914) = People > <FLTR> <TID: 0000003824> <RPC ID: 0000036444> <Queue: Fast > > <Client-RPC: 390620 > <USER: jtkirk >> <Overlay-Group: 1 > inChar002 (536870915) = Used >> by > <FLTR> <TID: 0000003824> <RPC ID: 0000036444> <Queue: Fast > > <Client-RPC: 390620 > <USER: jtkirk >> <Overlay-Group: 1 > inChar003 (536870916) = >> 4712258 > > > Thoughts? Bug? Enhancement? As designed? > > Thanks, > > Eric Roys > Seamless Technologies > > > CONFIDENTIALITY NOTICE: This email communication is intended only for > the personal and confidential use of the recipient(s) designated above > and may contain information which is subject to Federal and/or State privacy > laws. > In the event that you are not the intended recipient or the agent of > the intended recipient, you are hereby notified that any review, > disclosure, or use of the information contained herein is strictly > prohibited. Do not copy or use the information contained within this > communication, or allow it to be read, copied or utilized in any > manner by any other person(s). 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