We do check the performance impact at our preproduction servers, because I was also concerned by it. The impact was less than 1%.
Test performed changing requests massively through web services by using SOAP UI. Jose Manuel Huerta http://theremedyforit.com/ On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla <[email protected]> wrote: > This suggestion is possibly realistic, however the amount of coding to > parse out the Pending time is a vast effort. > > Any other ideas other than creating a custom form specifically for > tracking business time and pending time for every Incident modification? > > R > > > Quoting patchsk <[email protected]>: > > Did you check the incident audit log? You can calculate the amount of time >> the ticket is in pending status from there. >> >> On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote: >> >>> >>> Ladies and Gentlemen; >>> >>> I'm looking for a field or place to grab the Incident Business Time >>> Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s) >>> that the ticket is in "Pending" 'Status'. >>> >>> I've found in the Incident Assignment Log form, the field 'Business Hours >>> Duration (Sec)'. If I do a sum on all assignments related to the >>> Incident >>> Number, I can get the total seconds that the ticket was open. I need to >>> be >>> able to subtract the amount of time that the ticket was in "Pending", >>> like >>> the SLM module would use to determine if an SLA was met or missed. I've >>> spent considerable cycles looking for a place to grab the data from a >>> field >>> in SLM, but can't seem to find it. >>> >>> Anyone, have a suggestion for a place to look, or a formula to use to get >>> the desired result into a report??? >>> >>> Thanks; >>> R >>> >>> ______________________________**______________________________** >>> ___________________ >>> >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >>> >>> >> ______________________________**______________________________** >> ___________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >> > ______________________________**______________________________** > ___________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
