Sir; You win the Internet today :-)
Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 23 Aug 2012 11:31:18 -0500 From: john.sundb...@kineticdata.com Subject: Re: Test Message, Please Ignore To: arslist@ARSLIST.ORG ** Probably people's ability to ignore. Test failed. -John On Aug 23, 2012, at 10:52 AM, "Shellman, David" <dave.shell...@te.com> wrote:** Natalie, What are you testing? Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, August 23, 2012 11:28 AM To: arslist@ARSLIST.ORG Subject: Test Message, Please Ignore ** Test message, please ignore. Natalie StroudSAIC @ Sandia National LaboratoriesARS/ITSM TesterAlbuquerque, NM usankst...@sandia.gov From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Tuesday, August 21, 2012 1:51 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Finding: Incident Business-Time Duration, minus Pending Status time ** We do check the performance impact at our preproduction servers, because I was also concerned by it. The impact was less than 1%. Test performed changing requests massively through web services by using SOAP UI. Jose Manuel Huerta http://theremedyforit.com/ On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla <ray.pa...@insona.com> wrote:This suggestion is possibly realistic, however the amount of coding to parse out the Pending time is a vast effort. Any other ideas other than creating a custom form specifically for tracking business time and pending time for every Incident modification? R Quoting patchsk <vamsi...@gmail.com>:Did you check the incident audit log? You can calculate the amount of time the ticket is in pending status from there. On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote: Ladies and Gentlemen; I'm looking for a field or place to grab the Incident Business Time Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s) that the ticket is in "Pending" 'Status'. I've found in the Incident Assignment Log form, the field 'Business Hours Duration (Sec)'. If I do a sum on all assignments related to the Incident Number, I can get the total seconds that the ticket was open. I need to be able to subtract the amount of time that the ticket was in "Pending", like the SLM module would use to determine if an SLA was met or missed. I've spent considerable cycles looking for a place to grab the data from a field in SLM, but can't seem to find it. Anyone, have a suggestion for a place to look, or a formula to use to get the desired result into a report??? Thanks; R _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ --John Sundberg Kinetic Data, Inc."Your Business, Your Process" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
