One way to do this is to get ARUtilities and look for just that field ID and it will search for it on all ITSM forms. That way you don't miss any. We had to do this with the email fields.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jose Manuel Huerta Guillén Sent: Friday, August 24, 2012 6:53 AM To: [email protected] Subject: Re: Extending First and Last Name fields on Incident form ** It depends on the language and your case. I had to augment the number of characters of those fields in a system because: Spanish last names are always composed of two or more words. The likelihood of having more than 30 characters is high (more than 1%). My wife has more, for instance. Then, our system is integrated with other systems, and not having exactly the same name could lead to problems. The identities are centralized by an OIM. And I know that for identifying a person at an integration, the corporate ID should be the right approach. But I don't control all systems, and problems can arise. I remember that when doing the increase at the last name field, a lot of errors started to arise at other apps (for instance when creating an incident). We tested all ITSM suite to look for these errors and augmented all required fields. I don't have the list right now. Regards, Jose Manuel Huerta http://theremedyforit.com/ On Fri, Aug 24, 2012 at 1:35 PM, John Sundberg <[email protected]<mailto:[email protected]>> wrote: I would say you are really wasting time/money and adding unreasonable risk - for a very small percentage... And - BTW -- 100 characters wont be enough -- so you have another problem right away anyway... Check this name _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
