The only place it would be useful is when maintaining modifications done to
any of the OTB workflow if any such as the core forms and workflow..
Else it won't quite gain you much, at least not in the current versions.
There was talk about future versions of overlays that would change in its
design, which may benefit an all custom shop, but in its current version,
there is no benefit I can think of, since you are the master of it all and
are free to add or delete from what you currently have with little or no
impact, if done the right way..
Joe
-----Original Message-----
From: Reiser, John J
Sent: Monday, August 27, 2012 9:35 AM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: Using overlays in a non-ITSM system.
Hello Listers,
MS SQL 2005
MS Windows Enterprise Server 2003 on a virtual machine
ARS 7.6.03 Build 001
Though we are not using the ITSM suite here I was wondering if there is any
benefits to using either the best practice setting in the Dev Studio or
incorporating overlays to my own forms and any additions to BMC system forms
( User, Group, AR System email Messages etc.)
I haven't had the chance to take any Developer classes utilizing Overlays,
best practices, Panels, Data Visualization and just about anything new in
the ARSystem for the last few years.
Could it be useful to manage my own updates if I build a core base and then
put the customer changes into an overlay or am I wrong about how the overlay
is used?
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me
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