On Categorizations - this costs $9.99, but it comes with a set of spreadsheets and examples that gives you a vast level of detail. Plus, they are specific to each process area - Incident, Problem, Change, etc...
Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com<mailto:lee.cul...@northcraftanalytics.com> Main - (678) 664-ITSM [Description: Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[Description: Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT> http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/> Click on "View Demo" to see the product in action From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, September 05, 2012 7:05 PM To: arslist@ARSLIST.ORG Subject: Product Catalog & MS Products ** Hi All - We are wondering how people are categorizing Microsoft Products in their Product Tiers? Specific applications: Word, Excel, Lync, SCCM, Remote Desktop, & PowerPoint I am being asked to build them as Application / Microsoft / Word / Word / Microsoft (Tier 1 / Tier 2 / Tier 3 / Product Name / Mfg) and we don't believe that Mfg should be the Tier 2. Thanks ________________________________ Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org <mailto:cparge...@lhs.org> 1120 Building tel: 503-415-5149 _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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