Sam: Do you normally flush your mid-tier cache after making those changes to your Remedy environment? I couldn't speak as to type of changes where the MT cache flush is necessary, but speaking as a Remedy tester, I do know that about half of the time when a developer asks me to look at something in ITSM, I clear my local browser cache, and it doesn't work quite right, it's because they forgot to flush the mid-tier cache. This seems to be required rather often in ITSM - not quite as frequently as clearing the local browser cache, but still pretty often.
Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA [email protected]<mailto:[email protected]> ITSM 7.6.04 SP2 / Windows 2008 / SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sam Anderson Sent: Friday, September 07, 2012 9:14 AM To: [email protected] Subject: [EXTERNAL] Wrong infomation displayed in the colums ** Hi All, Please provide your suggestion on the below issue. Details of the issue:We seem to be experiencing issues where first names showing in "last name" column, surnames showing in "country" column and what seems to be the site info is showing in the "last modified date" column, this often happens after changes are made to Remedy and usually are resolved by clearing the IE cache but not all of our used have access to do this. Also we are seeing issues where the "overview console" screen shows calls that we know to have been reassigned but they do not leave the screen even when you manually refresh the page, this causes issues where a member of staff attempts to open a call then gets the call below open as the screen hasn't refreshed, the only way to get around this is to log out and back in again. Browser : IE8 & Firefox ITSM : 7.6.3 -- Thanks & Regards Sam _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
