I know it's not your question, but we ran into a lot of issues with AI, so we kept using AIE. BMC Support assured me that AIE is not going away too soon even though the plan is for AI to replace it. Based on what I've seen, AI has all the functionality of AIE and more. Unfortunately, it's just not as reliable as AIE, which is ok in 7.6.4 but in past versions seemed to require a lot of service restarts. It used to be almost like AIE was saying, "Hey, a log file has changed! You must restart the AIE service for it to take effect!" - Except that it would never actually give an error in those situations, just not work right and restarting it would fix the issue. Other than when everything gets restarted with my monthly Windows patches or any service packs, I never restart AIE now so I'm pretty happy with it.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Shaffer Sent: Wednesday, September 12, 2012 2:44 PM To: [email protected] Subject: Atrium Integrator vs AIE ** The BMC Atrium Integration Engine product enables you to transfer data between an external data store and BMC Remedy Action Request System forms or BMC Atrium Configuration Management Database (BMC Atrium CMDB) classes. According to the User manual, Atrium Integrator replaces BMC Atrium Integration Engine. However, it looks like the Atrium Integrator only integrates with CMDB and not with AR System forms. Maybe I am missing something, can Atrium Integrator transfer data from a text file into a Remedy form? If not, will that be in a future release of Atrium Integrator or what is BMC offering in replacement of AIE for transfering data into a Remedy form. Thanks Kevin _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
