D: It's possible that your site administrators may have locked down your ability to change the Trusted Sites. Or you may just need to highlight the item you want to remove in order for the Remove button to become enabled. That's the way it works in IE8, at any rate.
Does IE7 give your users an option to place sites into the Local Intranet? I would look for it in IE by bringing up their IE properties window and looking on the Security tab, if there is one. We're on IE8/IE9, and for us, we then have the user click on Local Intranet, click the Sites button, then click Advanced. Everything we tell IE about our local network (which affects how our users experience our Remedy apps that use the mid-tier) is on this screen and not in the Trusted Sites. What we do next after having the user click Advanced is: 1. In the Add this Web site to the zone box, have the user type: *.domain.com (where domain.com is the name of your site, e.g. google.com) and click Add. 2. In the Add this Web site to the zone box, we have the user type: an IP address range (for example, 157.54.100-200.*), as appropriate to define the IP addresses on your network and click Add. 3. OK out. 4. Reboot the computer. This seems to be needed in order for the browser to pick up this change. This resolves issues with DNS resolution and a lot of otherwise odd behaviors our users experience. I've not seen it resolve issues like you describe, but it might be worth trying. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA [email protected] ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of D Dussie Sent: Friday, September 14, 2012 10:29 AM To: [email protected] Subject: [EXTERNAL] IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc) Hello List, Issue: We are on IE7, users are unable to download reports to cvs, etc. BMC: We have reported the issue to BMC, who indicated the issue with IE. We tool that further recently, found that domian which Midtier is hosted under, is a member of trusted sites at a meduim security. We are unable to remove domain from trusted sites, nor will information security low securuty level. Is there anything in the midtier configuration, that can all this function? Domain (bigip) --> Http Servers --> WebApp Server. MT 7.4p5 on Web 6.1 on aix 6.1. ARS 7.4p5 on 11g on aix 6.1 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
