Make sure you do not have revers proxies in place and also make sure your proxies is not caching the remedy websites (mid-tier URL’s). BMC once told us that this must be handled by the mid-tier server itself.
Regards Francois From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Daniel Tillberg Sent: Monday, September 17, 2012 7:49 PM To: [email protected] Subject: Re: Error on Mid Tier ** I have noticed this error in our enviroment also. But only when using internet explorer 9. Seems to be à browser caching issue somehow. But flushing midtier cache helps. -- M.v.h/Regards Daniel Tillberg 17 sep 2012 kl. 19:35 skrev Prakash Kodali <[email protected]<mailto:[email protected]>>: ** Helloo ARS Friends, After a long time, I am facing an weird error with the Remedy ARS system. We have customized applications running on ARS 7.6 and Midtier 7.6.04 SP1. When we try to access the Display only form, I am getting the below JS error and it is going to the blank page. "Alert: Caught exception :Unable to get value of the property 'ARKeywords': object is null or undefined" Please let me know, if any other information required. Hope some one crossed this hurdle in the journey and any help is greatly appreciated. Thanks, Prakash. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ <Error.jpg> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road & Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
