Correct. BMC's interpretation of SOX and other accounting standards required that the same exact code be released for General Availability that was initially released to the early access customer(s) since the code was put into production. Thus we could not further modify 8.0.00 and had to make the additional hotfixes available in a patch.
Thanks, David J. Easter Product Line Manager, AR System BSM & Atrium Solutions Mgmt BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hulmes, Timothy CTR MDA/ICTO Sent: Wednesday, September 26, 2012 2:25 PM To: [email protected] Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software If you look at the release date it is Jun 23rd of 2012. That is when they released it to certain customers. I am guessing the patch it related to those customers feedback. Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jose Manuel Huerta Guillén Sent: Wednesday, September 26, 2012 3:10 PM To: [email protected] Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** David, Sincerely, I don't understand why a product is released with a patch at the first day. What's the reason to not integrate the patch with the product for this first release? Regards, Jose Manuel Huerta http://theremedyforit.com/ On Wed, Sep 26, 2012 at 9:43 PM, Easter, David <[email protected]> wrote: ** Yes - Patch 001 released at exactly the same time as 8.0.00. Obviously, the recommendation is to load Patch 001 right after installing / upgrading to 8.0.00. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bruce Sisk Sent: Wednesday, September 26, 2012 11:18 AM To: [email protected] Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** It seems there is a 8.0 patch 1 ars download available... Sent from my iPad On Sep 26, 2012, at 1:51 PM, "Goodall, Andrew C" <[email protected]> wrote: ** Couldn't agree more Natalie. I've worked with many software vendors over the years and BMC seem to have the most bugs or "working as designed" excuses I've ever seen. This is one area I truly wish BMC would pursue to improve with a passion. Regards, Andrew C. Goodall Software Engineer Development Services [email protected] jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Stroud, Natalie K Sent: Wednesday, September 26, 2012 12:40 PM To: [email protected] Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** Don't get me started on the topic of BMC's QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it's difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together - we at least have just the one server OS and DB language to worry about), it's definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done - such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management for an example of what I mean), and at times appears not to include the practice of regression testing. Does anybody know if they have a dedicated QA team for ITSM? Or do they just have teams of various people for whom testing is one among many duties? If the latter is true, it would certainly explain some of the holes I've seen in their product. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA [email protected] ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Goodall, Andrew C Sent: Wednesday, September 26, 2012 8:53 AM To: [email protected] Subject: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** You know roofers and painters give you a discount on their products and services if you post a sign in your drive way ;) I'm sure he's a good honest guy - we'll just have to find out for ourselves. Personally wouldn't touch it until patch 3 or above. I'd be interested to know the recorded defect rate on all product versions and patch releases to date and if it starts to fall - now that would be encouraging that BMC has improved their QA process. Regards, Andrew C. Goodall Software Engineer Development Services [email protected] jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of jham36 Sent: Wednesday, September 26, 2012 9:41 AM To: [email protected] Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** I find it interesting that there is another post..... word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform components and ITSM application. Best Regards -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 25, 2012 3:12 PM To: [email protected] Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software Hi, Even better than 5.1.2 and 6.3? Are you talking about the Remedy Core AR Server here, or are you referring to applications as well? Or maybe the client (in this case Mid-Tier)? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Congratulations to the BMC Team on the 8.0 GA! > We participated in BMC's Select Market Availability (early release) > program and has been running 8.0 in production since September 4th. > There are some great new features in 8.0 (redesigned SRM interface, Social > Collaboration, Email Rules Engine, Copy/Paste Workflow elements, > Wiki-style documentation, and many more) that we're really excited about. > > We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the > most stable releases I can remember in my 12+ years developing Remedy > applications. > I definitely recommend everyone take a hard look and start planning your > next upgrade sooner than later. > > Happy about this release. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. 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