hi Angus, have you configured the Authentication server correctly in the MT config page?
Thanks, Vikram -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Angus Comber Sent: Thursday, September 27, 2012 12:47 PM To: [email protected] Subject: Cannot login to mid-tier but CAN login using Windows user tool Hi I have Remedy v7.5 mid-tier setup and I can login using the Windows user tool (thick client) with standard Demo account. If I try to login to the mid-tier I go to http://myserver:8080/arsys/shared/login.jsp and get the login page as expected. But if I login using username Demo and leave password field and authentication fields blank then I get ARERR [623] Authentication failed Is there some step I have missed? Angus p.s. I get exactly same error if I attempt to login with an unknown username, eg john. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
