Thanks for Karthik and Fred, the following is my application details along with IIS server for Mid Tier having Servlet exec services.
As we found that there is no log entries at Mid Tier log list when the webservice failed at Team works server with a error message. '[ERR_ESB_7: Error Occurred at Remedy layer] '.
Please let me know why I am unable to log files at that time when it failed at ar server end.
c:\program files\ar system\mid tier\armidtier0/1/2..9.log
How I can find whether the error has been encountered at Remedy end or Team works end.
Thanks
Ravibabu
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Environment |
SIT |
PROD | ||
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Application Level |
N/A |
ar system 5.1.2 with patch 1494 | ||
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Operating System Version |
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Windows 2003 R2 Standard Edition | ||
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Patch Level |
|
October 2011 | ||
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Database Version |
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Oracle 9i | ||
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Virus Protection Level |
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Thanks & Regards
Ravibabu Bhimineni
Steria.
SIPCOTT IT PARK
Chennai,
CUG - 838 4356
Direct from UK: (9) (0121 673) 4356
Mobile: 0091 9042249329
http://www.Steria.com
+9144 47441000 extn 4346
-----"Action Request System discussion list(ARSList)" <[email protected]> wrote: -----
To: [email protected]
From: Karthik
Sent by: "Action Request System discussion list(ARSList)"
Date: 09/26/2012 10:09PM
Subject: Re: MidTier logs
**
From: Karthik
Sent by: "Action Request System discussion list(ARSList)"
Date: 09/26/2012 10:09PM
Subject: Re: MidTier logs
**
Use a utility like soapui and try calling the web service and see what error you get. Alternatively create a dummy filter on remedy itself and consume the web service to see what is happening.
For debugging you can follow the earlier post by Fred.
-Karthik
On Sep 26, 2012 9:14 PM, "Grooms, Frederick W" <[email protected]> wrote:
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Not knowing what version Mid-Tier and what OS, Web Server, and Java we can only give general help.
I personally have no problems running ARS and Mid-Tier in a production environment with all logs enabled. My setup is Tomcat (v5.5) on Linux with Java (1.5x) running ARS 7.6.04 SP3 (both ARS and Mid-Tier).
For debugging a Web Service you will definitely want at least Cache, Session Management, Web Services, Qualifications and Expressions, and Servlet checked in the Mid-Tier Log Settings. I run Log Level=Fine, Viewer=File, and Format=Detailed Text.
What type of error are they getting. Is it a SOAP Fault/Axis Fault error, or some HTTP error that may be coming from the web server itself?
Fred
----- Original Message -----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bhimineni Ravibabu
Sent: Wednesday, September 26, 2012 4:00 AM
To: [email protected]
Subject: MidTier logs
**
Hi All,
I have a web service on Remedy application which used to be called by one Team works application service by sending text data which internally in Remedy checks for the data based on the team works input data, if data is presented in the Remedy application it will update one of record field in remedy as 'Yes/True' else it use to update 'No/false'
We are getting some failure logs at team works application saying there is problem at Remedy layer. But we did not find any errors at arerror.log file and also at armidtier.log.
Please let me know how I can configure the log files at mid tier level. Is this Mid Tier log does present any errors caused by web services on Remedy application.
Thanks & Regards
Ravibabu Bhimineni
Steria.
SIPCOTT IT PARK
Chennai,
CUG - 838 4356
Direct from UK: (9) (0121 673) 4356
Mobile: 0091 9042249329
http://www.Steria.com
+9144 47441000 extn 4346
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Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH
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