Hi Christine, Make sure that the fulfillment tickets are creating. If that is okay, then you need to do the variable mapping on SRDs. This actually holds the response given by the request user for particualr questions.
Regards, Shashi On Fri, Sep 28, 2012 at 8:00 PM, Christine Milton Hall < [email protected]> wrote: > ** > > Hoping someone can help me out! > > > > We have implemented SRM and we are having a intermittent problem with the > data from the questions not being saved and creating Blank Requests. Has > anyone else seen this issue and if so, help to guide me where to look? > > > > All of our service categories are simple flows – 1 Request to 1 work > order. It occurs with any one of the service categories, so no one > specific one is the problem > > > > Our environment: > > > > ARS: AR Server 7.5 .00 Patch 002 > Atrium CMDB: 7.5 .00 Patch 005 > ITSM: 7.5 .01 Patch 001 > SRM: 7.6.00 Patch 001 > Database : SQL 2005 version 5.2.3790 > > > > Anyone’s help will be greatly appreciated! > > > > Thanks > > christine > > > > > > ************************************************************************************************* > > > This e-mail and any files transmitted with it may contain confidential > information and is intended solely for use by the individual to whom it is > addressed. If you received this e-mail in error, please notify the sender, > do not disclose its contents to others and delete it from your system. > > ************************************************************************************************* > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Jst gimmee a Break.. -9964607234 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
