Hi,
I suspect that you still buy Fixed/Named or Floating/Concurrent licenses,
and that BMC charges you when you are using more Floating licenses than
you have originally signed up for.
If you get your user-logs from BCM. Either form-based or the file-based
logs, you can still check if you have bought the right mix of licenses and
are using them in an optimum way.
This can all be don with the free test version of RRR|License.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Awesome...so my self service users will never see any "not enough license"
> error messages... Thanks for the quick reply.
>
> Michael Hocks
> (651) 366-4091
> [email protected]
>
> Sent from my iPhone
>
>
> On Oct 1, 2012, at 5:21 PM, "Easter, David" <[email protected]> wrote:
>
>> Self-service licenses are "paper" licenses that represent entitlement -
>> there's no place that you have to enter them.
>>
>> -David J. Easter
>> Manager of Product Management, AR System
>> BSM & Atrium Solutions Management
>> BMC Software, Inc.
>>
>> The opinions, statements, and/or suggested courses of action expressed
>> in this E-mail do not necessarily reflect those of BMC Software, Inc.
>> My voluntary participation in this forum is not intended to convey a
>> role as a spokesperson, liaison or public relations representative for
>> BMC Software, Inc.
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Mike Hocks
>> Sent: Monday, October 01, 2012 3:14 PM
>> To: [email protected]
>> Subject: Self Service User Licenses
>>
>> My environment is 7.6.04 in windows w/ sql backend
>>
>> Where do I adjust the number of concurrent self-service user licenses?
>> I have purchased additional self-service license packs and I want to
>> update my system so we can allow for the additional users (non-support
>> staff) to login in to self-service and leverage SRM.
>>
>> Thanks,
>> -Mike
>>
>> _______________________________________________________________________________
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>> _______________________________________________________________________________
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>
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