Thanks for the -Dpname trick! Jason
On Tue, Oct 2, 2012 at 9:51 AM, Axton <[email protected]> wrote: > ** It's not a straight forward thing to do, but here is how I do it: > > 1. Identify the plugin server configuration file. It will contain the > <plugin> entry for "ARSYS.ARF.WEBSERVICE": > > <plugin> > <name>ARSYS.ARF.WEBSERVICE</name> > <pathelement > type="location">/path/to/ARSystem/pluginsvr/websvcjava75.jar</pathelement> > <classname>com.bmc.arsys.ws.plugin.WSPlugin</classname> > </plugin> > > > 2. Identify the port that the plugin server listens on (defined in the > pluginsvr_config.xml): > > <pluginsvr_config> > <port>4052</port> > ... > > > 3. Find the process that the port is bound to: > > [user@server ~]$ lsof -u user |grep LISTEN |grep 4052 > java 14599 user 11u IPv4 0x60084001480 0t0 TCP > server:4052 (LISTEN) > > > You now have several pieces of information: > > 1. The installation path for the correct plugin server > 2. The configuration file for the correct plugin server > 3. The PID of the currently running plugin server > > > With this information you can identify the correct entry in armonitor.conf > that you need to modify to add the java keystore parameters. > > This is a little off topic, but I have simplified the process by adding > markers for each of the java processes. This makes identifying each > process easy: > > [user@server ~]$ ps -fu user |grep java |grep -v grep > user 14606 13861 0 Oct 01 ? 2:15 java > -Dpname=PluginSvrAtrium -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:Max > user 14610 13861 0 Oct 01 ? 1:16 > /path/to/remedy/apps/java/jre/bin/java -Dpname=License -server -Xms32m > -Xmx64m > user 14600 13861 0 Oct 01 ? 193:57 > /path/to/remedy/apps/java/jre/bin/java -Dpname=Email -Xms350m -Xmx512m > -Djava. > user 14605 13861 0 Oct 01 ? 3:12 java -Dpname=PluginSvrNE > -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:MaxPerm > user 14599 13861 0 Oct 01 ? 4:02 ./java > -Dpname=PluginSvrMain -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:Max > user 14608 13861 0 Oct 01 ? 2:35 > /path/to/remedy/apps/java/jre/bin/java -Dpname=Flashboards -server -Xms32M > -Xm > > I added a -Dpname parameter to each of the java processes. The -D > parameter let's you add arbitrary command line parameters to the java > processes. Now, if I want to identify the email engine, I can find the PID > like this: > > [user@server ~]$ ps -fu user |grep Email |grep -v grep > user 14600 13861 0 Oct 01 ? 194:08 > /path/to/remedy/apps/java/jre/bin/java -Dpname=Email -Xms350m -Xmx512m > -Djava. > > Axton Grams > > On Tue, Oct 2, 2012 at 11:06 AM, Barber, Sue <[email protected]> wrote: > >> ** >> >> Hi Axton,**** >> >> ** ** >> >> In speaking to my network administrator, he said that they did note the >> certs were not current and he updated them based on what he believed the >> proper location was, but there are multiple other javas on the machine. >> Can you tell me how to determine which location we would need to ensure the >> certification is updated?**** >> >> ** ** >> >> Thank you, Sue**** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Axton >> *Sent:* Tuesday, October 02, 2012 10:04 AM >> *To:* [email protected] >> *Subject:* Re: URI not found - https**** >> >> ** ** >> >> ** Based on the stack trace, your JVM needs the certificates in the >> certification path. If you are calling out to a web service, then this >> applies to the JVM that the Java based plugin server uses. Get public >> parts of the certificates from the Root CA to the end node and create a >> java keystore that contains the certificates and change the JVM >> configuration to use that keystore:**** >> >> >> http://www.sslshopper.com/article-most-common-java-keytool-keystore-commands.html >> **** >> >> ** ** >> >> The second part of the issue seems to be that the url is not valid; hence >> the URI not found error. As Frederick suggested, check the URI in a >> browser.**** >> >> ** ** >> >> Axton Grams**** >> >> On Tue, Oct 2, 2012 at 8:54 AM, Grooms, Frederick W < >> [email protected]> wrote:**** >> >> Sue, >> What happens when you try to open that same https WSDL url on a browser >> on your machine? >> >> Fred**** >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of Barber, Sue >> Sent: Tuesday, October 02, 2012 8:48 AM >> To: [email protected] >> Subject: URI not found - https >> >> ** >> Happy October! >> >> We are attempting to load a WSDL as a set fields action in a filter. It >> works if we use an http, but we get the following error as a https entry. >> I have reviewed previous posts on the issue and have found nothing that has >> fixed our issue, so I thought I would ask again if anyone has been able to >> resolve this issue or at least point me in the right direction. >> >> ARS Server is: >> 7.6.03 Build 001 >> Linux OS >> Oracle DB 11.2 >> >> >> ERROR: URI not found https://xxxxxxxxxxxxxxx.svc?wsdl >> >> Additional Details: >> sun.security.validator.ValidatorException: PKIX path building failed: >> sun.security.provider.certpath.SunCertPathBuilderException: unable to find >> valid certification path to requested target >> com.bmc.arsys.ws.util.ARWSException: URI not found >> https://arscomp.dev.mitre.org/ArsToCompucom.svc?wsdl >> at >> com.bmc.arsys.ws.util.WsdlUtil.validateWSDL(WsdlUtil.java:176) >> at >> com.bmc.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:219) >> >> >> Thanks in advance, Sue Barber**** >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"**** >> >> ** ** >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
