from Support group Incident Manager -Karthik
On 3 October 2012 03:18, Shaw, Geri 000 <[email protected]> wrote: > ** > > Hi All,**** > > ** ** > > Hoping you can help…we are in the process of upgrading to Remedy 7.6.4. > For SLM, for the OOB Manager escalation where is the manager ID coming > from, the Assignee’s People Record or the Incident Manager role for the > Support Group?**** > > ** ** > > Thanks,**** > > ** ** > > * * > > *Geri Shaw* > > Process Quality Lead**** > > ** ** > > T 281.584.5052**** > > C 713.256.4485**** > > F 281.584.2525**** > > ** ** > > **** > > ** ** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
