UNCLASSIFIED I ran into the same problem myself when trying to add an additional value. These are the steps that support told me to use and it worked: When you get to the SYS:Status Reason Menu for do a search for the "HPD:HelpDesk" under Form Name, The Status value you are looking to add extra values to in the "Character Field Value" field and do a search. Look over all entries keeping an eye on the Menu Order 1 field and Selection Code filed as these two fields are unique. Select the last record and press Ctrl + T, all values are copied to a new record where the "Selection Code" and "Menu Order" and now editable. Change those values to a unique value. Hope this helps. V/R, Sue Jackson UNCLASSIFIED
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