That’s a bug in JAVA Email daemon, you can think of an upgrade of remedy to latest version/patch. There are no plans to fix this in 7.1 version. To answer your question, you can rely on AR System Email Error Log form for any SEVERE errors.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patchsk Sent: Thursday, September 27, 2012 12:45 PM To: [email protected] Subject: how to know if an error in the remedy email error logs is from remedy email engine or from an external email server ** Is there a way to know if an error in the remedy email error logs is from remedy email engine or from an external email server that remedy connects to like exchange server without turning on debug logs in remedy email engine. We are seeing remedy outgoing emails failed due to an illegal character in the To or CC or BCC field. An illegal character could be a new line or space or a multibyte character etc.. The problem here is the entire email is failing and no one in the To OR CC or BCC list is receiving the email just because one of the several emails has a syntax error. If there are 10 people in the email address list, no one is receiving just because one email address has issues. So we want to know if this is limitation on remedy email engine side or external email server. I know may be I need to turn on the email engine debug logs to verify it. Just want to check with the group before going through the approval process to get logs turned on in our production server. We do not have a dev env with an exchange server connected. This is ARServer 7.1. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
