Hello, I wonder if anyone can share any experience or recommendations on how do you organize your Remedy administration team, specially in large companies, since I believe there has too be at least two teams, one team focused on the technical side of Remedy and its related infrastructure, mosty having to do with troubleshooting, tuning, interaction with OS, DB, network teams, etc., and then there is the other team focused on the tool administration tasks such as monitoring users, controlling licenses, adding, deleting or modifying users, roles, permissions, ITSM foundation data, etc. If you customize or develop apps in Remedy there would be maybe a third team
Thank you and Best Regards, -Mauricio _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
