Ravi, We are on SP3 of the ARserver and SP2 of ITSM.
I have asked my DB to look at the two snapshot values you talked about. By the way what should they be to prevent this type of issue. Thanks again and take care, Howard Sent from one of Howard's iPads On Oct 8, 2012, at 11:29 AM, ravi rai <[email protected]> wrote: > ** > Howard > Which SP you are on 7604 > Overview console 7604 default installation is single threaded causing > perfomance issues. BMC has a hot fix for this. > Also check SNAPSHOT ISOLATION and READ COMMIT SNAPSHOT value on DB Side > > > Regards > Ravi Rai > > Date: Mon, 8 Oct 2012 10:51:59 -0400 > From: [email protected] > Subject: Getting deadlock issue when querying data directly, from a MSSQL > 2008 DB and on 7.6.4 ARserver > To: [email protected] > > ** > Good morning, afternoon and evening all, > > > > Before we upgraded to 7.6.4 (ITSM and Arserver) we were on 7.5.6 and ITSM > 7.6.1, and was able to query the MSSQL 2005 database directly, to pull some > reporting data back. > > > > Since upgrading to 7.6.4 (ITSM and ARserver) and going to MSSQL 2008, when > our user load is high we are getting deadlock issue when querying data > directly. When the user load is low (like 3am) we have no issues. > > > > Any ideas? > > > > Take care, > > > > Howard > > <image001.gif> > > Howard Richter, Remedy Administrator > > 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 > > Email = [email protected] > > Office = 678.645.4633, Cell = 404.226.2745 > > Cox Innovation Agent (CIA) > > <image002.png><image003.png><image004.png> > > Submit your idea today for a chance to earn a badge and be entered into a > monthly drawing for a $10 gift card. > Submit your idea: http://innovation.coxenterprises.com/ideas > View your badges: > http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
