This is not possible through configuration but definitely "Yes" through a small customization.
If the work order is being created from a Work Order template, use of the Type Fields to flag the Work order (Example: Type Field 10 = "Auto_Initiate"). If not using Work order Template, map the SR Type Field 10 on the SRD with the same value. Create a filter on Work Order that will look at the above flag and move the status to "In Progress". Thanks Mahesh Sent from my iPad On Oct 8, 2012, at 8:22 AM, "Logan, Kelly" <[email protected]> wrote: > ** > We have a simple request in SRM that we would like to create a Work Order > that is active from the beginning. Is this possible without customization? I > can assign it automatically of course, but is there something I can configure > to have the WO start with a status of “In Progress” so the Tasks are assigned > and notifications go out automatically? > > > > Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS > ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 > USA | 734.997.4777 > [email protected] > www.proquest.com > > ProQuest...Start here. 2012 InformationWeek 500 Top Innovator > > P Please consider the environment before printing this email. > > This email and any files transmitted with it are confidential and intended > solely for the use of the individual or entity to whom they are addressed. If > you have received this email in error please notify the sender, and delete > the message from your computer. > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
