Status Reason is determined from "SYS:StatusReason Menu Items" where 'Form Name' = "HPD:Help Desk". It is status dependent so when the "Status" changes you typically need a new "Status Reason" for why it is in that state.
Keep in mind that the field on HPD:Help Desk is a display only field (z1D_Status_Reason)( 1000000881). There is workflow that sets the underlying "Status Reason" field. Not only do you have to add it to "SYS:StatusReason Menu Items" but you also have to add an entry to the hidden "Status Reason" (1000000150) field on Incidents. Hope that helps ... Sean -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Cecil, Ken Sent: Tuesday, October 09, 2012 12:01 PM To: [email protected] Subject: Status Reasons for Assigned and In Progress Statuses ITSM 7.6 On Incident, a customer would like to add several Status Reason menu choices associated with the Assigned and In Progress Statuses. They intend to use is as a sort of sub-status (for example: In Progress with a Status Reasons of Analysis, Test, Document Prep, etc) I have added the Status Reason menu choices and they show up properly. However, now I see that there are filters that are clearing the field upon save. I plan to disable or work around them. My question is does anybody know no a good reason why I shouldn't do this... why the Status Reason must be cleared out if the Status is either Assigned or In Progress? Has anybody else used the Status Reason with either of those two Statuses? Thanks, Ken. ****************************************************************************** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
