Hi All, As per ground work, we have found some info. we can capture the info from "* HPD:HelpDeskAssignmentlogjoin*" form.
Regards, Suresh Loganathan. On Tue, Oct 9, 2012 at 11:52 PM, Logan, Kelly <[email protected]>wrote: > ** > > You’re probably looking for the audit log that is set by default for > HPD:Help Desk. This will tell you the time a ticket was put into a > “Pending” status and you could search for the next status change and call > that the ending time. It’s a little tricky, but should be doable – try the > ‘Audit Log’ link in the menu to see the data you have to start with. The > log form in 7.6.4 for HPD:Help Desk is ‘HPD:HelpDesk_AuditLogSystem’.**** > > ** ** > > *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GEMS**** > > ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI > 48106-1346 USA | 734.997.4777 **** > > [email protected]**** > > www.proquest.com **** > > ** ** > > *ProQuest*...Start here. 2012 InformationWeek 500 Top Innovator**** > > ** ** > > P Please consider the environment before printing this email. **** > > ** ** > > *This email and any files transmitted with it are confidential and > intended solely for the use of the individual or entity to whom they are > addressed. If you have received this email in error please notify the > sender, and delete the message from your computer*.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Suresh Loganathan > *Sent:* Tuesday, October 09, 2012 11:12 AM > *To:* [email protected] > *Subject:* Re: Pending Start and End Time Fields**** > > ** ** > > ** **** > > Longwing,**** > > **** > > Thanks for swift response. Some forms are capturing this info in OOB.**** > > 1. I need to discover Pending start and end time **** > > or**** > > 2. Overall Pending time info**** > > **** > > Regards,**** > > **** > > Suresh Loganathan.**** > > On Tue, Oct 9, 2012 at 8:31 PM, Longwing, LJ CTR MDA/IC < > [email protected]> wrote:**** > > Suresh, > Based on discussions I have seen on this topic in the past, I don't think > the information you are looking for is currently being captured, so it > would be a customization to capture it. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Suresh Loganathan > Sent: Tuesday, October 09, 2012 8:41 AM > To: [email protected] > Subject: Pending Start and End Time Fields > > ****** > > Team, > > I need to discover the ticket (Pending Status) pending start time and > pending end time info.Which form and field is capturing this info. Can you > please kindly advice the same. > > I am waiting for your speedy response. > > Regards, > > Suresh Loganathan**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"**** > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
