Good morning! We've had adventures with laptops and videos this morning at WWRUG12, eventually leading to Simon King's keynote about ITSM v8. Some of Simon's talk included materials from last week's ITSM announcement (which is still on-line).
V8 includes new features for on-line chat with end users, at first with an avatar and if needed a live agent, leading to an incident. Mobile clients are now more fully supported, both for the the Remedy AR System platform products and other BMC ITSM products. Installations and upgrades are easier, facilitated with data management tools. Significant improvements to the end user UI for SRM (on boarding new employees used as an example). Remedy on demand.. Continues to gain momentum. ROD expanding with new data centers, higher availability, applying our own BSM tools to manage our own service offering. Trackit for small customers Footprints and Remedy Force for middle size customers ITSM on AR platform, both on premise and ROD, for larger enterprise scale customers Sneak peak at after v8 for next-gen.... Social interaction, communities of learning, mobile users will be more prevalent (PC user to we user to mobile user), recommends checking Chris Dancy's servicesphere.com, cloud management and cloud provisioned services. Lovely parting gifts! Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
