First of all you must be on 7.6.04 and not just 7.6 as the last version of the ARS that did not have overlays was 7.6.03.
So if you are on 7.6.04, your Dev Studio defaults to the Best Practices mode. In this mode, which is recommended to stay on to leverage the use of overlays, yes you need to overlay the form as Misi described by right clicking on the form from the form list and creating an overlay.. Since you need to move the summary field, you would need to overlay the view as well. On opening up the form, one of the menu options – I do not recall at the top of my head, allows you to do just that.. Then you need to right click on every field that you need to modify, and overlay that field.. Then you are all set to modify the fields that you want to after you have 1) overlaid the form, 2) overlaid the view and 3) overlaid the fields.. IF HOWEVER, for whatever good reason your company does not want to leverage the use of overlays (which is not recommended as you would loose what is quite a strong feature now with many of the wrinkles ironed out if you are on Patch 3 or above on 7.6.04), then you do not have to use the Best Practices mode.. You can switch your Dev Studio to Base Development mode, and work with the application like you always had before.. Again this is not a recommended way of doing things going forward from 7.6.04.. But it is still an option... In the Base Development mode, the modification will be done at the underlying layer and will not create an overlay layer. So your upgrades will continue to be cumbersome as they always have been so far. Solving this cumbersome process on upgrades is what the concept of overlays has resolved – or attempted to resolve – quite successfully actually.. Hope this helps.. Cheers Joe From: Brittain, Mark Sent: Thursday, October 25, 2012 9:33 AM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Overlays?? ** HI All, New to 7.6 out of the box and have what is probably a really simple question. On the HPD: Help Desk form I need to make Notes a required field move the Summary field up. However it won’t let me. I was told I need to create an overlay first but have not found this in the documentation yet. Like to confirm what I have told. Is that it or is there more to do? Also what guide are overlays discussed? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company [email protected] Office: 315-453-2912 x5335 Mobile: 315-882.5360 -------------------------------------------------------------------------------- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
