I think you need to query base element by the Service CI name get and push the ReconciliationID of the Service CI as well into HPD.
On Wednesday, October 31, 2012 12:27:35 PM UTC-7, Tomasiewicz, Mike (Information Technology) wrote: > > ** > Hello, > > Looking for some assistance. Remedy 7.6.04- IBRSD integration. > > I’m trying to push the Service+ field through the workflow to match > business rules we’ve put in place. > > I’ve created overlays for the INT:STAGING form, overlayed the view form, > created a new field, updated the push in the > INT:BiiARS:ISG_CreateInterfaceRecordForOnlyEvent_with_prod_cat`! (overlay) > and INT:BiiARS:ISG_CreateInterfaceRecordForOnlyEvent`! (overlay) filters > with the new field value, and mapped to ServiceCI in the INT:STAGING form. > > When I pull the trigger this is what my log tells me: > > > /* Wed Oct 31 2012 13:37:21.8940 */ <Filter Level:2 Number Of > Filters:118> Checking "HPD:INC:ValidateServiceCI_086_E" (86) > <FLTR> <TID: 0000003936> <RPC ID: 0002422730> <Queue: Fast > > <Client-RPC: 390620 > <USER: SABMCBEMIBRSD > > <Overlay-Group: 1 > --> Passed -- perform actions > <FLTR> <TID: 0000003936> <RPC ID: 0002422730> <Queue: Fast > > <Client-RPC: 390620 > <USER: SABMCBEMIBRSD > > <Overlay-Group: 1 > 0: Message > <FLTR> <TID: 0000003936> <RPC ID: 0002422730> <Queue: Fast > > <Client-RPC: 390620 > <USER: SABMCBEMIBRSD > > <Overlay-Group: 1 *> Please select a Service CI > from the menu provided or search for a Service CI by pressing the CI search > button.* > <FLTR> <TID: 0000003936> <RPC ID: 0002422730> <Queue: Fast > > <Client-RPC: 390620 > <USER: SABMCBEMIBRSD > > <Overlay-Group: 1 > **** Error while performing filter action: > Error 1901093 > > Any ideas on how to convince the HPD:INC:ValidateServiceCI_086_E filter > that the service I pushed is indeed a valid service? (It really is, I > checked). > > Thanks! > > Michael Tomasiewicz, CISSP > *Sr. System and Network Administrator * | *Enterprise Technology S** > ervices > *7300 World Communications Dr, ETS-200 | Omaha, NE 68122 > 402.240.3462 > 402.838.9977 (mobile) > *[email protected]* <javascript:> > > *Food I love: Slim Jim Dare “Really Freakin’ Hot Habanero”* > > This e-mail message and all attachments, if any, may contain confidential > material and is intended only for the person or entity to which the message > is addressed. Any unauthorized review, use, disclosure or distribution is > prohibited. If you are not the intended recipient, please contact the > sender by reply email immediately and destroy the original and any copies > of this e-mail. > > > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
