Hi, There can be a situation such as some customized macro is running while opening SR in draft mode which needs login info (Server name). While searching for resolution of this issue I got this work around. So please check that is this useful ?
Regarding ARERR 150 - A server name must be supplied in the control record. >> The server field of the ARControlStruct parameter is empty. Supply the name of the server to reference in this field. Solution ARERR150 indicates that a server name reference that is required is missing. You may have recorded a macro and when recording it you had the prompt for log in turned on in the User Tool (In server info. ->System -> General -> Server Information -> Configuration tab ). Now when you run the macro it is looking for a server name and one is not supplied in the config file, or there was a config/utconfig file referenced, however that file is either no longer available or does not have a server name present. To solve this problem, you can either re-record the macro and include a login action, or with "Prompt for login" turned off log into the user tool to create a new config/utconfig file with appropriate information. The "Prompt for Login" option can also be constrained by a server setting which can be adjusted in Remedy Administrator. Make sure the server is configured to handle the "Prompt for login" situation "By Preference" -- then you will be able to properly configure the user tool. HTH -- Regards, Mayur Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] <http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=node&node=7583733&i=0> || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs <http://twitter.com/#%21/vyomlabs> || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz Sent: Thursday, November 01, 2012 3:24 AM To: arslist@ARSLIST.ORG Subject: SRM - Issue with Draft Records (ARERR-150) ** Hello, As part of SRDs migration, I migrated all records we have in CFG Configuration AIF form from Dev to QA using arx format. Then, migrated all SRDs and related workflow. Now, everything seems to be working fine except when attempting to open an SR in "Draft", I receive ARERR 150 A server name must be supplied in the control record. When I add the server name to the AIF configuration form, it works and let me open a Draft SR. However, upon closing the form, the AR Object List form pops up. I tried to delete the record from CFG AIF form and recreate it, but still behaves the same way. Has anyone encountered this issue before? Would really appreciate it if anyone can shed some light on what needs to be done to fix this issue. Thanks in Advance, Mohamed _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
