Adarsh; As far as i can read you can also explore this by using webservices, you can read through it the information of a staging form. However you are also needing for a scalation for it.
Another approach si by coding a batch/shell file that could use runmacro to read a csv file form the DB and with this you'll be able to trigger The workflow you may need form The staging form. Hugo Ruesga Systems Software Consultant / BMC Certified Enviado desde mi iPad El 06/11/2012, a las 06:07, "Adarsh" <[email protected]> escribió: > ** Hi Guys, > > I am sure you might come across this question in past, if someone could > please help me with this .. > > I am currently working on an integration where users can send a SMS to get an > Incident created. > > Sms sent by an user is captured in one of the table in the arschema. I have > created a view table in remedy to view the data in this table. > > based on the phone no of the users I will be capturing the users details and > these details with required fields to generate an incident will be pushed to > incident interface create form. > > Now !!! I dont want to use an escalation to trigger the filters :-( .. > > even if i write a trigger in the database which would push all the values to > incident interface form still the incident wont get created as the filter > wont come to know about the table update .. > > Is there any other way I can get the filter triggered once there is a new > entry in the view form. I somewhere read about using API calls or web > services but its not mentioned anywhere how to use it. > > I am using remedy 7.6.04 > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
