We've seen this as well but only experience it when we use IE9 as the browser. We are doing some preliminary testing right now around disabling the Shockwave Flash Object as well.
Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA [email protected] ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Steve McConnell Sent: Tuesday, November 06, 2012 9:12 AM To: [email protected] Subject: [EXTERNAL] Incident Template Loading Slowly Hi, We are using 7.6.04 sp2 and SQL 2008 on a virtual machines. We have a seperate DB, APP and Web server. The client is a Windows 7 with IE 9. Window XP with IE 8 doesn't hav any problem. The problem we are having: When creating an Incident Ticket from a template (we have 80 templates) the template list takes a very long time to come up. After selecting a template it takes another long time to load the fields. We found that when we disable the Shockwave Flash Object the system is extremely fast and the templates load very fast. The BMC desk had us bring our client up in safe mode with networking and said if it was fast then it was something wrong with the client probably. It was fast in this mode. Anyway, Wondering if anyone has run into this issue. Thanks Steve Mcc _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
