RKM 7.6.04 SP 4 We have 1 KB article we have created in Dev. I am testing the process to move these to Prod by following the instructions in the whitepaper "Copying Articles between Servers". I can see the KB in Prod migrated successfully with an Article ID of KBA00000606. However when I click the search knowledgebase link from the Incident, that exact same KB appears with an Article ID of KBA0000001. When I click on the KB it says a match can not be found. Has anyone run into this issue and no what other form needs to be updated so that the RKM:SearchDialog shows the correct KBA. It appears that maybe this white paper is missing a step and I need to update some backend form. ThanksKevin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
