Hi Doug, Thanks for making this clear !
Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Friday, November 30, 2012 9:14 PM To: arslist@ARSLIST.ORG Subject: Re: sizing requirements 8.0 -- how to get ** Francois, So, in this case, you are talking about the Atrium CMDB. Note that the CMDB is just one of a number of technologies that are Atrium. There are things like Atrium Orchestrator and Atrium SSO and a number of other products in addition. The products other than the CMDB can be on separate systems without issue. Now, we come back to the CMDB. The CMDB that is being used by the ITSM applications must be on the same logical server instance as the ITSM applications. The CMDB that is being used by SRM must be on the same logical server instance as the SRM application. (However, the SRM application and the ITSM applications could be on separate logical servers - but that is a different discussion.) By logical server, the issue is a single DB instance that may have one or more AR System servers tied to it in a server group. Now, you can have some servers in a server group being used interactively (generally behind a load balancer) and other server(s) that are not. So, you could have a server that is dedicated to just the CMDB and all loading of data and Normalization and Reconciliation would be to a dedicated AR System server instance with no one else accessing it. It would be to the same database. You could go further if needed and have a set of servers tied to interactive use, CMDB data sources loading to a separate server, reconciliation on yet another server, and normalization on still another server. So, if you need to, you could spread the work across many different dedicated servers. We have never seen a customer need to go this far to scale (and we have customers with 80+ MILLION records in their CMDB). We do have quite a number with a dedicated server to the CMDB to isolate the CMDB processing load from interactive use. Now, if you wanted to go a step further, you could have two CMDB instances in your environment. And those two instances could be on separate logical servers. The first would be dedicated to the CMDB and have data loading and Normalization and Reconciliation and whatever else the CMDB needs to do. The second would have a CMDB with just a Production dataset. You would use DSO or AI to load from the first systems production dataset to keep the production dataset COPY on the system with ITSM fully up to date. Now, this is the ultimate in scaling where the load of processing and preparing the CMDB is high so that you want to completely isolate the processing at the DB level. You are just copying the golden dataset to the production system so the load there is dramatically reduced. BUT, you do need the instance that the ITSM applications are using to be local to the ITSM applications. I hope this helps to clarify what is possible with the system. The architecture allows for scaling at many levels. We do not have the option at this time of just direct remote access because that would require the two independent system to be tied from an availability and data content perspective that is just difficult. Think about relationships - they would tie an Incident on one system to a CI on another. There is additional load and complexity and performance and scale ramifications to these types of issues. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Friday, November 30, 2012 9:59 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: sizing requirements 8.0 -- how to get ** There were talks/rumors in the past (maybe I'm incorrect) that with version 8 Atrium with its components (normalization, recon etc.) can run totally on a separate server (not server group) from the ITSM applications. I guess this is only possible in a server group environment. So let's say I have ARS + ITSM on one server and ARS + Atrium on a second independent server and have ITSM apps consuming ci's from this instance? This might be farfetched but just a question... I understand that one can have multiple app servers and split the components using the ranking and having an admin server that process the reconciliation doing the hard work. Thanks Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, November 30, 2012 6:53 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: sizing requirements 8.0 -- how to get ** Hi Francois, Atrium Core is a collection of multiple services / products - so I can't really answer the question as phrased. Can you point to the documentation that stated that the service you're thinking of needed to be on the same AR System server as ITSM in Atrium Core 7.6.04? Perhaps from that we can determine what service you're referring to and if things have changed in the 8.0.00 documentation. Or you could look through the 8.0.00 documentation on your own to see if you can find the answer: https://docs.bmc.com/docs/display/public/ac80/Home -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Friday, November 30, 2012 8:43 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: sizing requirements 8.0 -- how to get ** Hi David, Can one now run the Atrium Core on a separate server from ITSM or is it still required to be on the same server (DB)? Do you have any reference documentation n this if so? Thanks Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, November 30, 2012 6:22 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: sizing requirements 8.0 -- how to get ** 8.0.00 isn't really much different than 7.6.04 in terms of architecture or resource usage - so the 7.6.04 doc can still be used for general sizing, yes. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, November 30, 2012 8:04 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: sizing requirements 8.0 -- how to get ** https://docs.bmc.com/docs/display/itsm7604/Solution+sizing+baseline BMC says this is where to go for Architecture.. so 8 is using what 7 said. On Fri, Nov 30, 2012 at 10:00 AM, Easter, David <david_eas...@bmc.com<mailto:david_eas...@bmc.com>> wrote: ** It was fixed yesterday afternoon by IDD. So it was happening, but was corrected. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Carl Wilson Sent: Friday, November 30, 2012 12:30 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: sizing requirements 8.0 -- how to get ** Hi, renders ok for me. I suggest heading to the following and downloading the snapshot: https://docs.bmc.com/docs/display/public/ars8000/PDFs This way you will have all the content in one PDF and can then reference back to the Wiki for any changes. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of patrick zandi Sent: 29 November 2012 19:55 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: sizing requirements 8.0 -- how to get ** https://docs.bmc.com/docs/display/public/ars8000/Hardware+requirements shows the following lovely statement.. Hardware requirements Unable to render {include} Couldn't find a space with key: ac81 HUH??? .. anyone help.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ________________________________ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road & Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. 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