Thanks, Christopher. I had forgotten that you said you HAD to upgrade SLM, which makes sense. I'm not sure what we are going to do in that regard because I would really like to do clean installs & then migrate data after reading your posts.
I can understand why that approach won't work for SLM, but our Service Targets are really simple. I think if we build new servers from scratch, then create new Service Targets, then transfer incidents, we might get good SLA data. Our Service Targets are on Incident only, for Resolution and are based on the Customer Company, which never changes. And they are based on the Report Date field, which won't change, so I think the Due Date/Time will be computed correctly. I am getting ready to set up some simple tests now to transfer incidents from a 7.x server to 7.x server just to see if the SLA's on the target server compute the due date correctly.... I have database views to read the old SLM measurement data for reports, so I could copy those into tables in the new database and then create reports unioning the old SLM measurements for closed incidents to the new SLM measurment data I hope.... I really appreciate all your input! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
