We've seen some "interesting" issues regarding the AR System User Preference form when the case of the username does not match. In all cases, once I delete that record, the preference form is recreated in upper case and the users account functions normally.
.: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, December 10, 2012 4:32 PM To: arslist@ARSLIST.ORG Subject: AR System Searches Preference Error ** Good afternoon folks, I'm running into a weird issue on ITSM and ARS 7.6.4 that I wanted to run past you all. Basically, the user was experiencing an issue where they try to get to the Incident form, and the only thing they get is a grey screen on the Mid Tier. The system isn't trying to load anything, the rest of the I.T. Home Page basically works, so the user can navigate elsewhere, they just can't open the Incident form in any fashion. When I look at the logs on the Mid Tier, I saw this error: Dec 10, 2012 4:17:48 PM - WARNING (com.remedy.log.SESSION) : (Thread 46) com.remedy.arsys.goat.aspects.IARUserSearchesServiceCacheAspect ajc$around$com_remedy_arsys_goat_aspects_IARUserSearchesServiceCacheAspect$1$181ba497 Could not load searches from the previously loaded preference server REMEDYSERVERNAME for user USERHAVINGTHEISSUEon form HPD:Help Desk That made me curious, as I haven't really looked into how the stored searches work so I found and opened up the AR System Searches Preference form. There were a couple of records there, which I deleted. After deleting them, the user could open the Incident screen with no problems. When comparing the records with their username to records of searches performed by people who aren't having problems, I couldn't really detect a difference other than the case of the login name, which shouldn't matter on SQL Server. Has anyone else seen this issue? If so, what was the cause, and how did you permanently fix it? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
