All, Need to understand the behavior behind this. It's within SRM but I feel the qualification is AR related so any help would be appreciated. I have a service that has to do with access. Of course, the requirement is that the submitter should not be able to pick themselves as someone who needs to get access. There are search menus that allow the submitter to narrow down to the person who needs access. The last menu is called Full Name and it does a lookup on the People form. Without the requirement of the submitter being unable to pick themselves, the menu works fine. However, when I add the following to the qualification:
AND 'Remedy Login ID' != $\USER$ my requirement is met but with side effects. The submitter cannot see their name in the drop down but the side effect is that any user who has a $NULL$ value in the Remedy Login ID field doesn't show up either. How is it that the above string also includes null values? This is SRM/ITSM/ARS 7.6.04 p1 -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
