Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area.
These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control – Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram <[email protected]> wrote: > hi List, > > Can anyone point me to a tool which is similar to Abydos analyser. What we > need is be able to see the system workflow and forms relationship in a > pictorial way instead of doing it ourself via the dev studio and show > relationship feature. > > Is there any such thing avaliable in real which can tell me that this is > my application structure and this is how the forms are related to each > other or I sholud better get going with the manual way of finding it out? > > Thanks, > Vikram > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
