Hi Tauf.
Thanks for your feedback. The reason you want to have ad hoc tasks is the always prevalent reality: the 80/20 rule. 80% of the time, the tasks in the pre-defined process fit the request, but 20% of the time it doesn't. The other purpose is for new processes and enabling your help desk people to, when they see the need for a new process, use an ad hoc task capability to create new processes on the fly. The ad hoc task capability should change any Remedy ticket into a multi-task process on the fly. You didn't answer my question: can the process be more than one level deep. Can it be parent / child / grandchild or more? Thanks. Stan Feinstein w. 310-230-1722. c. 310-428-5748. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, December 13, 2012 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer <suzanpal...@gmail.com> wrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar <wadekar.vaib...@gmail.com> wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. The benefits of using Process Designer with Remedy are: 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes - Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements - Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface - Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control - Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram <vkulka...@columnit.com> wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Tauf Chowdhury _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
