All, Has anyone been able to redesign or "fix" the Search Knowledge Functionality in 7.6.04? When you go to the RKM Console and click on Search Knowledge, OOTB it searches all modules (ITSM) and RKM modules. However, when you click on the Search Knowledge from an Incident Ticket it only searches Knowledge Base Sources. I have been through the code and when it is triggered from Incident it fires an Active Link RKM:KBI:SearchBtn134SourceCBTCheckNonExternal firing however I have not found why it is not firing for the Search Knowledge from RKM Console. We did put in the workaround to limit the search when going from Applications-Knowledge Management - Search Knowledge, however this now limits the Global Search Functionality as well. It is not a good solution and BMC has an RFE in for this functionality but this seems confusing to our users. I am sure this can be done and I believe I am missing an Active Link somewhere that is not allowing this AL to fire. If anyone has already done this, could you point me in the right direction? We are on Windows, SQL, ITSM 7.6.04 sp 2, ARS 7.6.04 sp 3. Thanks, Brandi
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