Has anyone implemented a Service Request form with management approval, but without using the normal Remedy 7.6.4 workflow process that references the manager field on the people record? We are doing a Service Request implementation, however, our interface to the Human Resources database is not set up yet since we are moving to a new system, therefore, our manager field is not always up to date and we have to do this process manually for now.
We attempted to create a character field, that would populate another dropdown list when a few characters were typed. However, we have a multi tenancy scenario and that is preventing users from searching for their manager under their company, since we are not giving the customers unrestricted access to the DB. All the SRD's are built under our parent company and users have the Access Restriction to that parent company. If we also add their individual company to the access restrictions, they have access to knowledge articles that are restricted for IT only. If anyone has completed a similar implementation, any information about it would be great. I understand that it would be easier to do this with the OOB approvals, but again, our interface won't be ready until over a year from now, and the Access Management SRD needs management approval for healthcare regulation purposes. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
