Using ITSM 7.6.04 with SLM installed, I would like to set up a series of service targets that are ordered. For example:
For an op cat that is a password reset use PasswordReset Service Target For any other op cats that are Account Management use Account Management Service Target For a customer that is a VIP use VIP Service Target For a customer where the incident is a High Priority use High Priority Service Target For anything that isn't in one of the above categories use a Generic Incident Service Target. The problem is that if more than one condition is true, then more than one Service Target will attach. There is probably a field on incident that tells if a service target is attached that could be used in the service target's conditional statement to prevent more than one target to be attached. But how do you order the attachment of the service targets? The underlying attachment filters all have an execution order of 700 and modifying that would be overwritten whenever the service target is rebuilt. Writing a conditional for "everything else" becomes kind of complicated (i.e. not a vip and not a password reset and not a high priority and not account management and not this and not that) and requires update whenever a new service target is created. Is there an easier way to do this? -- Bob Lind IT Jobs posted daily on klslconsulting.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
