Le 10 jan 2013 à 00:27, Joe D'Souza <jdso...@shyle.net> a écrit :
**_ARSlist: "Where the Answers Are" and have been for 20 years_Yes I agree, there is so little advantage of pre-selecting those, that I do not even bother to do that nowadays when I am given a new contract ID at a new site. This site has one product only anyways, and despite that I’m having a little bit of a frustration trying to find all the stuff I needed. I would feel really frustrated if they had more than one product purchased!
The patch page didn’t look great but was quite a functional page where I didn’t have to spend more time than necessary. Just a few clicks and you could be done with what you needed there and just wait for it to download.
In a very ideal world (fantasy world for many of us), an ideal download page for patches and products would have been one where based on what your current product ownership is,, it would automatically pop up a download dialog (s) for the one or more products that you own after you have agreed to the license agreement thus even avoiding the search the user has to do to click on what he / she needs.
Joe
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, January 09, 2013 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: RANT: Downloading Patches for AR System and related / dependent applications...
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Joe, I'm with you on this one. Going through the BMC Download page is frustrating, because even though I have saved "My Applications", the screen never really has the appearance of something that I have in any way customized, and it doesn't act in a way that would reward me for having preloaded certain information by taking me where I want to go more quickly.
The Patch page, whatever one might say about its appearance, at least was intuitive to use and pretty quick to show what was available.Would love to see what Anne or some others could do about possibly subsuming or linking the downloads from the product pages, though time will tell how much that might help.
Rick
On Wed, Jan 9, 2013 at 1:32 PM, Joe D'Souza <jdso...@shyle.net> wrote:
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Yes that too – when these patches are not released around the same date, sorting the date doesn’t help too much in arranging them all in a good order.
And the hyperlinks to the files are so inconsistent in their naming format that sometimes some cases patch 1, 2 3 and 4 could appear in the order 2, 4, 1, 3 (just a made up example but that’s how some of it is actually sorted.) Even worse sometimes the SP of one type of product are mixed with the SP of another because of bad naming conventions. It’s just as if the arrangement on that shelf was done randomly by individuals and teams without a central organization convention & without paying attention towards arranging them in a logical sequence.
I’m yet to spend another unnecessary 5 or 10 minutes to make sure that I haven’t missed downloading everything that is available for 7.6.04 Patch 004. This used to be a 5 minutes process with that good old table field with a max of about 2 or 3 clicks per download.. Now its 2 or 3 clicks AND a few scroll ups and scroll downs and then a few more of those scroll ups and downs to make sure you haven’t missed something..
Joe
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Wednesday, January 09, 2013 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Rép : Re: RANT: Downloading Patches for AR System and related / dependent applications...
Indeed.
It happened a couple of times where I just gave up and downloaded everything again :)
I don't know which sp it was, but I think the ARS and cmdb or ITSM weren't released exactly at the same time so I was "out of sync".
Le 09 jan 2013 à 21:48, Joe D'Souza <jdso...@shyle.net> a écrit :
The other pain point (no big deal though) is that personally I would rather see the file name as is on the link, than a descriptive hyperlink to that file that is being downloaded – for the simple reason as these files are mostly in excess of a gig or so. If I have downloaded on two different devices during the download process, I have very little visibility of what I have already downloaded and what I have not by just looking at the download site page and the files I already have on disk at different places if they have been downloaded on more than one device (even if it is on a single device.)
The best example of this is that documentations that are generally the same for SRM. ITSM, RKM, etc, have different hyperlink names, but the underlying file is the same.. I sometimes feel uncomfortable when I see that as what if the zip file name is the same but the contents of that zip file are different? I know they shouldn’t be different – but there is that discomfort factor that makes me download both and then file compare.
This again is not user friendly.. I’m just saying – knowing that sometimes we do get heard on this list J..
Joe
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, January 09, 2013 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: RANT: Downloading Patches for AR System and related / dependent applications...
AOL Mode |ON - Me Too!
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, January 09, 2013 1:52 PM
To: arslist@ARSLIST.ORG
Subject: RANT: Downloading Patches for AR System and related / dependant applications...
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This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was ‘very organized’.
For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of searching what you want and downloading, is time consuming and not quite pleasing to the eye to find what you are looking for even if you are staring at it.. There may be a method in the madness there, but I for one do not quite like it.
A couple of days ago for e.g. I spent some extra time looking for ITSM 7.6.04 Patch 003 there, and not finding it there, spent some more time just to make sure I might not be overlooking it.. In the end I felt I’m not overlooking it only after writing to the user community asking you’ll if there really is a patch 003 for ITSM or not.. This is hardly a way to organize a catalog for an end user like me to search for when I am looking for something specific.
I do not mind if they re-organize the shelf for downloading patches in a way better than that table field, but this is definitely worse than that..
How many of you feel the same way as I do about this?
Joe
_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
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_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
