I have been asked this question by my management team and I can't find an answer on the BMC site anywhere... So, I'm asking the source of all real Remedy knowledge!
When a user with a floating license signs into ITSM using the Atrium SSO "portal" they consume 1 license. If it spawns a new window and another new window and another new window when the user clicks on something, it is still only using one license... Is this correct? I know when you logout of one window, it will log you out of the others (so says the documentation). Is there any documentation I am missing that describes the license usage when using Atrium SSO? ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System [email protected] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
