Hi,
Broadcast View access - Public or Internal is for multitenant environment. View access depends on company configured for People in the People form View access play no role if environment is single tenant. HTH -- Regards, Rahul Badwaik Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: <http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=node&node=7583733&i=0> [hidden email] || Web Site: <http://www.vyomlabs.com> www.vyomlabs.com Follow Vyom Labs <http://twitter.com/#%21/vyomlabs> http://twitter.com/#!/vyomlabs || <http://www.linkedin.com/company/vyom-labs> http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Shaffer Sent: Friday, January 04, 2013 7:15 PM To: [email protected] Subject: Broadcasts visible by all ** ARSList 7.6.04 SP4 ITSM 7.6.04 SP4 When we create a broadcast and set the View Access to Internal, my understanding was that only people with Support Staff = Yes and where the Location Information on the Broadcast matches the Location Information on the Person record of person logged in would be able to view that Broadcast. What we are experiencing is that all people can view all broadcasts from the SRM portal regardless if the View Access is Internal or Public. We have had a ticket open with BMC for a couple of weeks and got a response back that this is working as designed. They are saying 'Internal' will restrict view access to the company chosen for Broadcast. In our case, 'Company' is "ACME Company". So, all folks 'internal' to "ACME Company" will be able to see the Broadcasts created for the company "ACME Company". We are single tenancy and all our people are in "ACME Company". Therefore the field View Access Internal and Public plays no role when creating a Broadcast. In addition we pointed out that the User Documentation does not explain it that way and we ended up creating an RFE for BMC to update the documentation. Support is very certain that this is working as designed. This seems incorrect to me. I just wanted to verify this functioanlity with the ARSList. Can someone explain what the View Access field does on a Broadcast if anything? Thanks Kevin Shaffer _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
