Hi All, Anybody can help us on this issue will be highly appreciated.
We are using ITSM 7.6.04 sp2 with SRM 7.6.04 sp2. If any user is raising SRM using request entry console filling up questionnaires corresponding entry gets created in SRM:Request form with status "Waiting Approval". Once the request is approved, it changed to "Panning" and Incident gets created. Only then the request details are appearing in AppRequestDetails field in SRM:Request. Before Planning nothing is stored in AppRequestDetails field. Although the details Information is available in *Provided Information* in Request Detail> Details tab. Please let me know in which form this value gets stored before the request turned into Planning in SRM:Request, so that I can use this in my customized mails to sent out to Approvers. I hope i am able to make you understand the scenario. Waiting for urgent help . Thanks SZ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
