I would be curious (but not enough to set up a poll) to see how necessary offline updates are given how ubiquitous WiFi and mobile connectivity is.
There are other benefits that I can think of, such as taking advantage of integrations and other software on the phone. For example I could take a picture of a bar code on my phone and if the BMC application is configured to allow an intent to push to it, I would be able to pop the image over to the BMC app and have it read the barcode and launch a view of the CI. You could integrate Google Maps with your application to calculate a drive time (with traffic) to a customer's house to display on the ticket if you had a utility provisioning application. Another thing you could do would be to basically recreate the Alert tool to pop notifications up on your screen without you needing to leave the application open on your screen. You also have the benefit of being able to format things differently to take advantage of the different screen sizes and other form differences on the clients, so you can easily provide a different interface to iOS, Android, etc. and the tablet interfaces of each can display even more data. Not that the BMC application necessarily does any of this currently, but it's relatively simple on a modern mobile OS such as Android (I have no experience developing iOS applications), but a lot of these things are not possible on a mobile browser as far as I can figure out. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Garrison, Sean (Norcross) Sent: Wednesday, January 16, 2013 12:23 PM To: [email protected] Subject: Re: BMC Mobility for ITSM ** The reason you want an app is so that you can do offline updates. This cannot be achieved with a web interface. Sean From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Warren R. Baltimore II Sent: Wednesday, January 16, 2013 12:17 PM To: [email protected]<mailto:[email protected]> Subject: Re: BMC Mobility for ITSM ** Marcelo, if I had to guess (and I guess I do) I would say no. The windows phone has such a small market share that I doubt they would put much time into it. That said, they aren't going to have an iPhone app out for ITSM till 2014! They seem to be moving away from the browser on the phones also (I'm not sure why). On Tue, Jan 15, 2013 at 1:16 PM, Martinez, Marcelo A <[email protected]<mailto:[email protected]>> wrote: ** Anyone know if BMC is looking to come out with an app for windows 8 smartphones? My company may implement these as the corp standard and the question was asked. Support told me that there is currently no support for windows 8 phones.. just thought someone on the list may know more on this topic. thx Marcelo _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
