Hi Howard, No user licenses come with the module. User capacity is purchased separately from the application.
It is not correct to say the RKM User licenses are paper - they are not. You require an AR System user license to be able to perform administration or analyst functions within RKM. This is what is included with the RKM User bundle. Purchase of the RKM User bundle provides legal enablement to use the AR System User license to perform those actions within RKM. It is correct that because RKM shares the same user licenses as AR System that a unique RKM user license is not tracked within, for example, the License Usage Report. There is not currently a convenient method to determine which users allocated an AR System user license are using RKM and which are not. Some customers have enabled auditing on key RKM forms to track when a user utilizes the RKM product - and this can be used for internal confirmation that the application is being used. The Self-Service End User license is "paper" - but is needed to provide legal enablement to end users using read licenses to access either SRM or RKM. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Wednesday, January 16, 2013 10:38 AM To: [email protected] Subject: Knowledge Management 7.6.4 license? Good morning, afternoon and evening all, I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came with the module. Also am I correct that it is a paper license and if so how can one keep track of the usage? As always take care and thanks, Howard Sent from one of Howard's iPads _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
