Good morning listers,
I am able to create a Service Request by sending an email to SRM:RequestInterface_Create. However, it creates only the Service Request, not the corresponding incident. When I look at said Service Request record, the status is set to “Draft”. If I change the status to “Planning” & save, the incident is created. Is there a value or keyword I can include in the email so the incident is automatically created? SRM 7.6, ITSM 7.5 Thanks! -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
